We collect two basic types of information: Personal Information and Other Information (anonymous information!!) as defined in this policy. If we are required to treat Other Information as Personal Information under applicable law, then we will collect, use and disclose it for the purposes for which we collect, use and disclose Personal Information as detailed in this Policy.

We Collect:

• Personal contact information such as name, address, telephone number and email address;
• Business contact information such as business address, telephone number and email address;
• Information necessary to provide services or products to you;
• Comments and opinions you provide when you contact us directly by email, telephone or mail;
• Payment and transaction information for billing purposes;
• Browser and device information;
• App usage data;
• Information collected through cookies, pixel tags and other technologies. For more information regarding our use of cookies, click here https://www.kohlercompany.com/cookie-policy/.
• Demographic information and other information provided by you that does not reveal your specific identity;
• Information that has been aggregated in a manner such that it no longer reveals your specific identity.

We and our service providers may collect Personal Information online in a variety of ways in connection with our services or products, including:

• Through our websites (“Websites”);
• Through the software applications made available by us for use on or through computers and mobile devices (“Apps”);
• Through social media properties (“Our Social Media”);
• Through HTML-formatted email messages that we send to you that link to this Privacy Policy (“Emails”);
• Through extranet sites made available to our clients and third parties (“Extranet Sites”);
• Through services we provide to our corporate and institutional clients (“services”); and
• Through our registration process for newsletters, seminars, webinars and events.

• When you participate in a contractual arrangement for services or products;
• When you provide information in conjunction with our services or products; or
• When you interact with us at an event.

• Publicly available databases;
• Joint marketing partners and event sponsors, when they share the information with us;
• Other entities or franchisees to which we provide products and services;
• Referral sources; and
• Social media platforms.

We and our service providers use Personal Information for legitimate business purposes, including:

• Providing you with our marketing materials and facilitating social sharing
• To send you our offers, newsletters, publications, updates, and mailings related to our products or services that we think may be of interest to you.
• To fulfill your event or accommodation registration requests and provide goods and services and resort services.
• To send you information about our products and services and other news about products or services which we have reason to believe will be of interest to you.

We will engage in this activity with your consent or where we have a legitimate interest.

• Providing the functionality of our Products and Services and fulfilling your requests
• To provide our products and services functionality to you, such as arranging access to your registered account, and providing you with related goods and services.
• To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise (e.g., when you send us questions, suggestions, compliments or complaints, or when you request other information about our products or services).
• To send administrative information to you, such as information regarding our products and services, guarantees and warranties and changes to our terms, conditions and policies.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

• Accomplishing our business purposes
• For data analysis, for example, to improve the efficiency of our goods and services and quality of our products.
• For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
• For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
• To meet our legal and regulatory obligations.
• For enhancing, improving, or modifying our current products and services.
• For identifying usage trends, for example, understanding which parts of our products and services are of most interest to customers.
• For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our customers.
• For operating and expanding our business activities, for example, understanding which parts of our services or products are of most interest to our customers so we can focus our energies on meeting our customers’ interests.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

We disclose Personal Information:

• To our affiliates for the purposes described in this Privacy Policy
• You can consult the list and location of our affiliates listed at the bottom of this page. Subject to local requirements, this information may be used to provide products and related products and services offered by our other legal entities and for all the purposes outlined in this Privacy Policy.
• Kohler Co. is the party responsible for the management of the jointly-used Personal Information.
• To our third-party service providers, to facilitate services they provide to us
• These can include providers of services such as website hosting, services-related consulting and monitoring, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
• By using our Services, you may elect to disclose Personal Information
• On message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, our Social Media), or through which you are able to send messages through the systems. Please note that any information you post or disclose through these systems will become public and may be available to other users and the general public.

We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

• To comply with applicable law and regulations including laws outside your country of residence.
• To cooperate with public and government authorities, including authorities outside your country of residence.
• To cooperate with law enforcement.
• For other legal reason such as to enforce our terms and conditions and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
• In connection with a sale, merger or business transaction.

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide our products and services to you (for example, for as long as you have an account with us or keep using our products and services);
• The length of time we have an ongoing relationship with you as our client and provide you with products and services;
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

We have implemented internal policies and technical measures to protect Personal Information from loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:

• The use of pseudonymization and encryption of personal data where appropriate;
• Procedures and controls to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
• Procedures and controls to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
• Procedures for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing; and
• Procedures to ensure that data is not accessed, except by individuals in the proper performance of their duties.

You have choices regarding marketing-related communications. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at KohlerGlobalDataPrivacy@kohler.com. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties.

This includes any third party operating any website or service to which our websites may link. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media.

The goods and services we provide are not directed to individuals under the age of [sixteen (16)], and we do not knowingly collect Personal Information from individuals under [16].

Your Personal Information may be stored and processed in any country where we have affiliates, outlets and facilities or in which we engage service providers. By using our services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Information. You may obtain more information by reaching out to us at KohlerGlobalDataPrivacy@kohler.com.

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy. Your use of our online services following these changes means that you accept the revised Privacy Policy.